Returns, refunds & cancellation

Cancelling an order

You can cancel any order until it leaves us — while its status shows placed, confirmed or packed. Use the cancel button on your order page, or write to supportavenuesperfume@gmail.com quoting the order number. Once a parcel has shipped it can no longer be cancelled, but it can be returned after it arrives.

Prepaid cancellations are refunded in full to the original payment method automatically. Banks typically post the credit within 5 to 7 working days; UPI refunds are often same-day.

Returning a fragrance

Perfume is personal, and hygiene rules are unforgiving — so the policy is simple and honest:

• Unopened bottles — seal intact, cellophane undisturbed — can be returned within 7 days of delivery for a full refund. Request it from your order page and we arrange the pickup.
• Opened bottles cannot be returned or exchanged unless the product arrived damaged or is not what you ordered. This is a hygiene regulation, not a preference of ours.
• Damaged or wrong items — photograph the parcel and bottle within 48 hours of delivery and write to us. We replace or refund without a return in most cases.

How refunds work

• Prepaid orders: refunded to the original payment method via Razorpay.
• Cash-on-delivery orders: refunded by bank transfer — we will ask for your account details securely over email.
• Refunds are initiated within 48 hours of the returned parcel reaching us and passing inspection.

What we do not accept

Products bought elsewhere, bottles with more than a few sprays used under a “damaged” claim, and returns requested after the 7-day window. We read every request personally; honest problems get generous answers.